Privacy Policy

Last Updated: October 8, 2025

At Bharat Smart Services, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

  • Personal Information: Name, contact number, email address, billing details, identification proof (where applicable).
  • Technical Information: IP address, browser type, device identifiers, and cookies.
  • Transaction Data: Payment history, service usage, and billing details.
  • Communication Data: Queries, support requests, and feedback submitted to us.

2. How We Use Your Information

  • Provide and maintain our Services.
  • Process payments and generate invoices.
  • Communicate updates, service improvements, and offers.
  • Ensure compliance with legal and regulatory requirements.
  • Improve our website, applications, and customer experience.

3. Data Protection and Security

We employ robust security practices, including encryption, SSL protection, and secure data storage to safeguard your information. However, no online system is 100% secure, and you acknowledge this inherent risk.

4. Cookies

We use cookies to improve user experience, analyze traffic, and personalize content. You may disable cookies through your browser, but this may limit functionality.

5. Data Sharing and Third Parties

We do not sell or trade your personal data. However, data may be shared with:

  • Payment processors and BBPS-authorized partners.
  • Vendors and service providers assisting in operations.
  • Government or regulatory bodies when legally required.

6. User Rights

  • Access, correct, or delete your data.
  • Withdraw consent at any time.
  • Lodge a complaint with relevant authorities under the Digital Personal Data Protection Act, 2023.

7. Retention Policy

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Children’s Privacy

Our services are not intended for individuals under 18 years. We do not knowingly collect data from minors.

9. Grievance Officer

In compliance with IT Act 2000 and DPDP Act 2023:

Grievance Officer: Compliance Team, Coral Innovations Private Limited

Email: contact@bharatsmartservices.com

Phone: +91 7287030303

Address: Building Felix by BIGWORKS, 2nd Floor Plot No 14, Vittal Rao Nagar, Madhapur, Hyderabad, Telangana 500081

Thank you for choosing Bharat Smart Services. Your trust is our priority.

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