Digital Onboarding expert
Madhapur,Hyderabad | Full-Time (Permanent)
Job Summary
This role is responsible for leading and scaling the company’s inside sales and digital onboarding operations. This role involves managing tele-calling teams, driving high volume customer onboarding, improving conversion rates, and establishing structured processes to support sustainable growth. The position requires strong leadership capabilities, data-driven execution, and experience in managing large-scale customer acquisition programs.
Requirements & Responsibilities
Key Responsibilities:
- Lead, manage, and scale inside sales and tele-calling operations to meet onboarding and revenue targets.
- Supervise, mentor, and performance-manage a growing tele-calling team.
- Drive digital onboarding of business customers through structured sales and activation workflows.
- Own and improve onboarding funnel performance, including activation, conversion, and retention metrics.
- Develop standardized onboarding processes, scripts, and operational playbooks.
- Monitor daily, weekly, and monthly performance metrics and prepare management reports.
- Coordinate with internal teams such as product, operations, and leadership to align onboarding initiatives.
- Ensure compliance with company policies, quality standards, and customer experience guidelines.
- Support regional growth initiatives aligned with regulatory and market requirements in Telangana.
Required Qualifications & Experience:
- Bachelor’s degree in Business Administration, Marketing, Management, or a related field.
- 6 –10+ years of experience in inside sales, digital onboarding, customer acquisition, or SaaS growth roles.
- Demonstrated experience in managing and scaling tele-calling or inside sales teams.
- Proven ability to onboard large volumes of customers consistently.
- Strong analytical skills with experience managing performance metrics and dashboards.
- Excellent communication, leadership, and stakeholder management skills.
- Ability to work in a fast-paced, target-driven environment.
- Proficiency in Telugu is preferred due to regional operational focus.
Key Performance Indicators (KPIs):
- Number of new customer onboardings per month
- Conversion rate from onboarding to paid customers
- Team productivity and performance metrics
- Customer activation and retention rates
- Process efficiency and scalability of onboarding operations